These Terms of Sale apply to purchases made from Avenlora Home through https://avenlorahome.com. The seller and store operator is 1ST STOP REHABILITATION AND RECOVERY CENTER.
Product Listings and Prices
The applicable product page identifies the item, price, available options, description, and stated dimensions. Prices are shown in United States dollars. Applicable taxes and the complete order total are displayed during checkout before payment is submitted.
Order Submission and Acceptance
Submitting an order authorizes payment through the selected method and creates a request to purchase the items shown at checkout. We send an order confirmation after submission. The order is accepted when we confirm it can be fulfilled. If an item becomes unavailable before shipment, we will contact you and provide an available alternative, a revised timing option, or a refund for the unavailable item.
Payment Methods
Accepted payment methods are Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. Payment authorization must be completed before shipment. The billing information provided must be accurate and authorized for use.
Shipping
Shipping throughout the United States is free. The business-day cutoff is 2:00 p.m. ET. Processing takes 1 to 2 business days, transit takes 3 to 5 business days, and total estimated delivery is 4 to 7 business days. Weekends and United States public holidays are excluded.
Cancellation and Changes
A cancellation, address change, or order change may be requested before shipment by contacting customer support. We will confirm whether the request was completed. A shipped order may be returned or exchanged under the Return and Refund Policy.
Returns Exchanges and Refunds
Returns are accepted for defective and non-defective products within 30 days after delivery. After authorization, products must be sent back within 14 days. Original packaging is not required, no restocking fee applies, and Avenlora Home pays approved return and exchange shipping. Direct exchanges are permitted. Approved refunds are processed to the original payment method within 5 business days after receipt and inspection; banks may require an additional 3 to 10 business days to post the credit.
Company Responsibility
1ST STOP REHABILITATION AND RECOVERY CENTER is responsible for accepted orders, product delivery commitments, customer support, approved returns and exchanges, and refunds described in the published store policies. Mandatory customer rights under applicable law remain in effect.