Refund policy
Avenlora Home, operated by 1ST STOP REHABILITATION AND RECOVERY CENTER, accepts returns and direct exchanges for both defective and non-defective merchandise under the terms below. This policy applies to all products sold through our United States online store.
Return Window
You may request a return within 30 calendar days after the order is delivered. After we approve the request and issue return instructions, the merchandise must be sent back within 14 calendar days. A return sent outside the authorized period may be delayed while we contact you for additional information.
Eligible Returns
• Returns are accepted for defective and non-defective products, including returns based on a change of mind.
• Original packaging is not required. Please include the product and any components or accessories supplied with it.
• Opened or lightly handled items may be returned when they remain complete and can be inspected.
• No restocking fee is charged.
• We pay the authorized return shipping cost and the shipping cost for approved exchanges.
How to Start a Return or Exchange
1. Email support@avenlorahome.com within 30 days after delivery. Include your order number, the item you want to return or exchange, and the reason for the request.
2. For a damaged, defective, incorrect, or incomplete item, include clear photographs so we can arrange the appropriate solution quickly.
3. Wait for written authorization and return instructions before sending the item.
4. Download and print the prepaid return label provided by our customer support team.
5. Attach the label and send the package within 14 days after authorization.
Do not mail a return to the business address unless our support team specifically confirms that address in the written return instructions. The approved return destination will appear on the prepaid label.
Direct Exchanges
Direct exchanges are allowed. Tell us which replacement item, color, or available option you want when contacting customer support. We will confirm availability, provide a prepaid return label, and arrange the approved replacement. If the requested replacement is unavailable, you may select another available item or receive a refund to the original payment method.
Inspection and Refund Timing
After the returned merchandise is received, we inspect the package and email you with the result. Approved refunds are processed to the original payment method within 5 business days after receipt and inspection. After we issue the refund, your bank or payment provider may require an additional 3 to 10 business days to post the credit to your account.
Damaged Incorrect or Missing Items
Contact us promptly if an order arrives damaged, defective, incomplete, or different from what you ordered. We will review the information, provide a prepaid label when a return is required, and arrange an exchange, replacement, or refund. Avenlora Home is responsible for the approved return and replacement shipping costs.
Cancellations and Order Changes
You may request cancellation before the order ships. Address changes and order changes must be requested through customer support and can only be completed before shipment. We will confirm whether the request was completed. Once an order has shipped, it follows the return or exchange process above.
Return and Exchange Support: support@avenlorahome.com
Telephone: +1 918-570-6016