Shipping policy

Avenlora Home provides free standard shipping to eligible addresses throughout the United States. Orders are processed and delivered according to the schedule below.

Shipping Summary

•  Shipping destination: United States only.

•  Standard shipping cost: Free.

•  Business-day order cutoff: 2:00 p.m. ET.

•  Order processing time: 1 to 2 business days.

•  Carrier transit time: 3 to 5 business days.

•  Estimated total delivery time: 4 to 7 business days.

Business Days and Cutoff Time

Business days are Monday through Friday, excluding United States public holidays. Orders are not processed on weekends or United States public holidays. An order placed by 2:00 p.m. ET on a business day begins processing that day. An order placed after the cutoff, on a weekend, or on a public holiday begins processing on the next business day.

Processing and Delivery

Processing normally takes 1 to 2 business days. After shipment, standard transit normally takes 3 to 5 business days. The combined estimated delivery time is therefore 4 to 7 business days. Tracking information is sent to the email address provided at checkout when it becomes available.

Address Accuracy and Changes

Review the shipping address carefully before submitting an order. Address and order changes must be requested through customer support and can only be completed before shipment. We will confirm whether a requested change was completed. Once the order has shipped, we will help review the available carrier or return options.

Unexpected Delays

If we learn that an order cannot ship within the stated processing period, we will contact you with the revised timing and available options. You may accept the revised shipment timing or cancel the unshipped order for a full refund to the original payment method. Weather, carrier interruptions, and high-volume periods may affect transit after shipment; we will assist with tracking and delivery inquiries.

Lost Damaged or Incorrect Deliveries

If tracking does not update, a package appears lost, or the delivered package is damaged or incorrect, contact us with the order number and relevant details. We will investigate and arrange the appropriate replacement, exchange, or refund. We bear approved return and exchange shipping costs.

Shipping Support: support@avenlorahome.com

Phone: +1 918-570-6016