Where do you ship? — We ship throughout the United States.
How much does shipping cost? — Standard shipping throughout the United States is free.
What is the order cutoff time? — The cutoff is 2:00 p.m. ET on business days. Orders placed after the cutoff begin processing on the next business day.
How long does delivery take? — Processing takes 1 to 2 business days, transit takes 3 to 5 business days, and estimated total delivery is 4 to 7 business days.
Do you process orders on weekends or public holidays? — No. Orders are not processed on weekends or United States public holidays.
Can I cancel my order? — Yes. Contact customer support before the order ships. We will confirm whether cancellation was completed.
Can I change my address or order? — Yes, but you must contact customer support and the change can only be completed before shipment. We will confirm whether the change was successful.
What is the return period? — You may request a return within 30 calendar days after delivery. After authorization, the item must be sent back within 14 calendar days.
Do you accept returns for change of mind? — Yes. We accept eligible returns for both defective and non-defective products.
Is original packaging required? — No. Original packaging is not required. Please include the product and all supplied components or accessories.
Do you charge a restocking fee? — No. We do not charge a restocking fee.
Who pays return shipping? — Avenlora Home pays approved return and exchange shipping costs.
How do I obtain a return label? — Email support@avenlorahome.com. After approval, customer support will provide a prepaid return label for you to download and print.
Do you allow direct exchanges? — Yes. Direct exchanges are allowed, subject to product availability. Contact customer support for authorization and a prepaid label.
How quickly are refunds processed? — After the return is received and inspected, approved refunds are processed to the original payment method within 5 business days. Your bank or payment provider may then require an additional 3 to 10 business days to post the credit.
Which payment methods do you accept? — We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
How can I contact Avenlora Home? — Email support@avenlorahome.com or call +1 918-570-6016, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.